Policies

 

Our Policies

At TMH Creations LLC, we strive to give our customers the most enjoyable shopping experience possible. To make sure that happens, we make sure our store policies are fair, clear and transparent. Read on to see all our policies below. If you can’t find the exact information you’re looking for, please get in touch and we’ll do our very best to help you out.

Our Shipping Policy

What You Need to Know

Shipment processing time

All orders are processed and shipped within 10-14 business days

 

We will strive to get your orders out on time, but in the event that we are unable to meet the 14 day turnaround time we will work with you to find a viable solution.

 

Shipping rates and delivery estimates

Our shipping costs are calculated by weight, the chart below outlines those weights. 

 

**Please note that we do not currently ship outside the United States.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


Shipment confirmation and order tracking

Once your order has shipped we will email you the shipping and tracking information.

 

Damages

TMH Creations LLC is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

Returns

Details to Know

Returns Policy

If you are unsatisfied in any way with your purchase, please let us know and we will do everything in our power to make it right. TMH Creations LLC will cover the return shipping via USPS and will provide an exchange for an item of equal or lesser value or provide a full refund.

 

For more information, please contact us here.

 
 
 
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